I’m no longer among the 89 million Americans without health insurance. I got the good news tonight from HealthPartners, who called and left a message to inform me I’d been approved. What a relief. Ever since I got in a car accident in December, I’ve felt a little prone to misfortune. At least now I’ve got a safety net.
The call I missed from HealthPartners was to inform me the payment couldn’t be processed because I’d provided an invalid debit card number. As it were, TCF Bank suffered a database security breach on Monday, so mine was among the thousands of cards canceled in order to prevent identity theft and/or fraudulent purchases. (This is the second breach they’ve suffered in the past three months.) I got to thinking what would happen if I’d suffered an injury some time after I’d been approved by HealthPartners, but didn’t have coverage because of the glitch at TCF Bank. A series of unfortunate events, indeed, but avoided nonetheless.
I returned a call to Linda at HealthPartners presumably after office hours, so I got her voicemail. She left a considerably long personal message, which then gave way to the automated message so often used for voicemail inboxes. After roughly a minute of detailed instruction, I wanted to scream. Who, in 2009, doesn’t know how or when to leave a message? We text message. We e-mail. We blog. We Facebook. And we still need to be told to leave the message after the tone? Unbelievable.